Business name: Zero2AI
Business address: 124 City Road, London, EC1V 2NX
Contact email: [email protected]
Your Right to Cancel (14-Day Cancellation Right)
Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel a digital purchase. However, when you purchase a digital product from Zero2AI, you agree to immediate delivery of your download and acknowledge that your right to cancel is waived once the download begins. This consent is collected at checkout before payment is taken.
If you do not download your purchase, you may request cancellation within 14 days of your order date by emailing [email protected] with your order number.
Refund Policy
All products sold on Zero2AI are digital downloads. Once you download your purchase, a refund is not available; this is standard for digital products and you consent to this at checkout.
We will issue a full refund if:
- You were charged twice for the same order
- Your file is corrupted and cannot be opened: contact us within 30 days of purchase with proof
- Your payment was taken but your order failed: provide your order reference
To request a refund, email [email protected] with your order number. We aim to respond within 2 business days.
Refunds are not available for:
- Change of mind after downloading
- Incompatibility with software you use (file formats are clearly listed on each product page)
- Partial use of a product
Support Policy
We are here to help if something goes wrong with your order.
- What we can help with: Download link not working, file corrupted, order not received
- Response time: Within 2 business days
- Contact: [email protected]
- What support does not cover: AI tool accounts (ChatGPT etc.), prompt customisation requests, or general AI advice
Lifetime Access & Update Terms
When you buy a prompt pack from Zero2AI, you get:
- Immediate download: your files are ready straight away
- Re-download any time: use the link in your order confirmation email whenever you need it
- Free updates: if we update a pack you have bought, we will send the new version to your email at no extra cost
What is not included:
- Future new packs (separate purchase)
- A subscription or ongoing service
- A member account or login portal, orders are managed via your email